Prep Your Business for the New Year, new start – 5 Tips

It’s December the last month of the year and for most solopreneurs and small business owners it definitely sneaks up on us.  As the year draws to a close, it’s the perfect time to clean- up and declutter your office but also your operations.  It doesn’t matter if you're a solopreneur or managing a small business, here are  5 tips to help you close out the year and set the stage for a new start.

 #1 Thank Your Customers!

End of the year is a great time to thank your customers.  Whether a personalized thank you note, a gift or an animated email it is important to let customers know that you appreciate their business.  These simple gestures can help solidify strong relationships and set the stage for continued success in the year to come.

 #2 Wrap Up the Financial Year!

One of the most crucial end-of-year tasks is to get your business finances in order. Ensure that your accounting is up to date, and review your balance sheets, income statements, and cash flow reports. Double-check that all invoices have been sent and payments have been received. This is also a great time to reconcile your bank accounts and credit card statements to avoid any discrepancies.  These steps are invaluable in getting ready for tax season.

 #3 Reflect and Make Adjustments!

Are there any areas where you feel you could improve? Identifying any gaps can help you set more realistic and specific goals for the upcoming year.  Write down clear, actionable objectives, both short-term and long-term. Make sure to break down these goals into manageable steps so that they are easier to track, measure and achieve.  This will give you a roadmap for the year ahead, making it easier to stay focused and motivated.

 Has anything changed over the year that might impact how you do business moving forward? Take time to make adjustments, identify new opportunities, and to prepare so that you are ready.

 #4 Look Ahead - Review Customers and Projects for the New Year!

Evaluate customer relationships and projects.  Reflecting on your relationships with clients and partners is critical in growing your business. Take the time to review any outstanding projects, contracts, or agreements. Are there any that need to be completed or followed up on before the New Year begins?

 #5 Start Fresh by Cleaning Up!

Get rid of software programs, apps and services you’re not using. Clean out your in-box; file emails that are important.  Evaluate your office needs. What needs re-stocked, thrown away or donated?  This will help ensure you start the New Year with a clean, efficient workspace.

By addressing these 5 tips —thanking your customers first and foremost; wrapping up your finances; making necessary adjustments; looking ahead; and cleaning up—you’ll be able to close out the year on a high note and enter the New Year with confidence and clarity.

Preparation now can save you time, reduce stress, and help you stay organized as you move into the New Year.  Good luck and as always Jarvis Consultants is here to help you.  We are only an email away.  Please feel to contact us at sonya@jarvisconsultants.com or check out our services on www.jarvisconsultants.com.  Happy, Healthy and Prosperous New Year!

Ways to Work with Jarvis Consultants!

Strategies: We help small to mid-size companies develop business, marketing, and event management strategies.

Diversity, Equity & Inclusion (DEI): We help companies create DEI strategies and approaches that are implementable and sustainable based on their objectives.

Business Coaching: We coach Founders of small to medium size businesses who want to take their organization to the next level.

Project Management: We support companies that don’t have the personnel resources internally; we help them create projects from the development stages to implementation; and, a tactical management process.

New Business Development: We help clients research and explore new business opportunities and/or emerging trends that can be optimized and generate incremental revenue including content.

Let’s talk about your next project and how Jarvis Consultants can support your initiatives;

sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Are You Embracing Thanksgiving Every Day?

One of the best feelings of Thanksgiving is the feeling of love and community.  This is the one holiday that truly brings people together through gratitude. Whether it’s a big family dinner, a gathering of friends, or even a chance to extend kindness to those in need; the holiday fosters a sense of community. In a world that often feels divided, especially with the recent presidential campaign and elections here in the United States, the act of sharing a meal, donating food to the under-served and expressing gratitude can certainly bridge gaps and strengthen bonds with family, friends and neighbors.

In today’s world, it’s easy to become absorbed in the daily hustle. We’re often preoccupied with achieving more, buying more, and striving for the next milestone. Yet, Thanksgiving invites us to slow down and take a beat on our perspective, reminding us that gratitude is not just a fleeting emotion but a powerful practice that can enhance our lives in profound ways. In its essence, Thanksgiving is not just about the turkey, the stuffing, or even the pumpkin pie. It's about pausing amidst the busyness of life to recognize the things—big and small—that we are thankful for.

We should pause each and every day and practice being thankful.  This exercise of gratitude can—and should—extend far beyond the holiday season. Research shows that regularly practicing gratitude can have tangible benefits on both our mental and physical health. People who keep a gratitude journal or take time to reflect on what they are thankful for tend to experience lower levels of stress, better sleep, and an overall sense of well-being. Making gratitude a daily habit can have lasting effects on our relationships, our happiness, and our overall outlook on life. It’s not just about listing things we’re thankful for but actively nurturing a mindset that sees the good in people, situations, and circumstances, even in difficult times.  The act of being thankful helps shift our focus from what we lack to what we have, promoting contentment and a greater sense of happiness.

Life is full of challenges, but gratitude helps us navigate them with resilience. When we approach life with a sense of thankfulness, we open ourselves to seeing opportunities, finding joy in the present, and building deeper connections with others. 

 From my family to yours, Happy Thanksgiving, not just for the holiday but for each and every single day of the year!

Sharing my PINK Season during Breast Cancer Awareness Month

Over the years, I have posted about my Pink season (it lasted one full year). In recognition of #BreastCancerAwareness month, I am dusting off some archived posts from Sonya's Blog that focused on my personal and up-front experience with a breast cancer diagnosis, treatment, recovery and surviving. I continue to share my experience. Everyone has their own and unique experience as they walk through this journey.

My advice, this season is do your own breast exams, don't put off getting a mamogram, and know that the disease can affect you or anyone around you.  It doesn’t discriminate. And, for those of you who are more like me with dense breasts please get an ultrasound too.  The mamogram never showed the pea size cancer growing in my left breast but the ultrasound did.

It saved my life because it was caught early!

I am now able to share my story and give others hope. It was a season of my life that I will never forget. I was young and it helped to shape me into the mature woman that I am now. Sharing my journey with breast cancer some 24+ years ago which seems like a lifetime ago; yet, like yesterday at the same time.

Take a read through Sonya’s Blog of posts of my Pink season and please know if you or someone dear to you needs hope, it’s here, there and everywhere! You can make it to the other side of this diagnosis. I hope my story gives you some blessed assurance.

Healthy and Blindsided…

I was running for me…

October is breast cancer awareness month: My Breast Cancer Journey:  Post III

October is breast cancer awareness month: My Breast Cancer Journey: Post II

October is breast cancer awareness month: My Breast Cancer Journey Post

Walking with my friend on her journey…

Part I: Don’t do these 10 things when someone has breast cancer.

Part II:  Do these 10 things when someone has breast cancer

It certainly is a life event that I will never ever forget.  I am grateful and my prayer is that I show that each and every single day. And, if you have a Pink season consider sharing it because far too many of us are silent and we need to give others hope.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Ways to Work with Jarvis Consultants!

Strategies: We help small to mid-size companies develop business, marketing, and event management strategies.

Diversity, Equity & Inclusion (DEI): We help companies create DEI strategies and approaches that are implementable and sustainable based on their objectives.

Business Coaching: We coach Founders of small to medium size businesses who want to take their organization to the next level.

Project Management: We support companies that don’t have the personnel resources internally; we help them create projects from the development stages to implementation; and, a tactical management process.

New Business Development: We help clients research and explore new business opportunities and/or emerging trends that can be optimized and generate incremental revenue including content.

Let’s talk about your next project and how Jarvis Consultants can support your initiatives;

sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Are you authentic?

Ask yourself:  are you authentic or do you hide behind a veil?  If we are truly honest with ourselves, many of us would confess while we strive to be authentic often times it is easier to compartmentalize and hide behind a veil; especially since social media has opened up an opportunity to share one’s life.  Most people, including me, only post the good stuff.  It is difficult to share the hard stuff and because we primarily interact through social media and technology I believe that authenticity has become a very rare but an invaluable characteristic.

It does not matter whether it is in your business or personal life, being authentic means presenting yourself truthfully, embracing vulnerability, and matching your actions with your core values. A person who is authentic in life is more likely to be authentic in business and vice versa. It is the conscious decision to live with integrity, allowing your genuine self to guide decisions, relationships, and your overall journey.  It is my opinion that being a small business owner gives you more of an opportunity to be yourself, your business represents you and your core values.

Your authentic self allows you to build trust, credibility, and long-term relationships for success. I am not saying that it does not exist at the large corporation level, but because you have to answer to a board, stake holders, and more that perhaps it is tougher to be transparent but not impossible.  Authentic leaders create environments where transparency and honesty are valued, and employees are encouraged to bring their true selves to work. This fosters an atmosphere of trust, which is crucial for collaboration and innovation. Customers are also more likely to engage with and remain loyal to brands and companies that they perceive as genuine.

In practice, authenticity in business (small or large) means more than just having a mission statement and ethical standards. It is about aligning corporate values with actual behavior, whether it’s treating employees fairly, prioritizing customer experience, or making decisions that consider long-term impact rather than short-term profit. How many times have we witnessed this approach falling short?

It has been my experience that companies that are authentic are typically more resilient in the face of challenges because they are transparent and foster loyalty from both their customers and employees.

If anyone knows my approach to life or business, I talk about resiliency a lot. I mean a lot and when faced with challenges, an authentic person or business is more likely to own or confront issues directly, rather than playing the blame game. This ability to face adversity with integrity not only builds trust but also nurtures growth.

Ultimately, being authentic—whether in business or life—means being consistent in your actions, values, and beliefs. So, ask yourself are you being authentic?  Then look at your life and/or business and see if you are developing deeper connections, feeling greater satisfaction and if you have a sound foundation built on trust and integrity.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Ways to Work with Jarvis Consultants!

Strategies: We help small to mid-size companies develop business, marketing, and event management strategies.

Diversity, Equity & Inclusion (DEI): We help companies create DEI strategies and approaches that are implementable and sustainable based on their objectives.

Business Coaching: We coach Founders of small to medium size businesses who want to take their organization to the next level.

Project Management: We support companies that don’t have the personnel resources internally; we help them create projects from the development stages to implementation; and, a tactical management process.

New Business Development: We help clients research and explore new business opportunities and/or emerging trends that can be optimized and generate incremental revenue including content.

Let’s talk about your next project and how Jarvis Consultants can support your initiatives;

sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Entrepreneurs and Olympians: A Shared Journey of Grit, Perseverance, and Support

If you are anything like me, you have enjoyed watching the 2024 summer Olympic Games in Paris the past couple of weeks. I was fortunate enough to have attended the 1996 summer Olympic Games in Atlanta.  It certainly brought back some thrilling memories!

As I watched the athletes dig deep, celebrating, crying and giving thanks it made me realize that Entrepreneurship and being an Olympian may seem worlds apart, but they share a very similar journey. Both require exceptional levels of grit, perseverance, and a solid support system. Whether you are building a startup or training for the Olympics, the journey demands relentless dedication, resilience in the face of challenges, and a tremendous amount of support.

In my book, Mentoring Moments, 14 Remarkable Women Share Breakthroughs to Success, I talk specifically about grit and perseverance. I believe that they are truly discounted and thought of as soft skills. As I wrote “Running a small business ramps up the need for perseverance and persistence.  The day in a life of an entrepreneur is a roller coaster of emotions filled with doubt, excitement, fulfillment and despair – all in the same day.  It is a range of feelings that have to be fought through, with perseverance.”  That same thought holds true for athletes especially at the elite level of Olympians.

Here are some of the similarities that I see in Entrepreneurs and Olympians:

 Both have to have the Grit to Keep Going!

Grit is the foundation of success. It is the ability to maintain passion and perseverance toward long-term goals, even when the path is filled with obstacles. Just as an Olympian spends years perfecting their skills, techniques, and pushing their physical limits; an entrepreneur must consistently work to refine their business idea, develop strategies, and overcome setbacks.

Similarly, entrepreneurs need grit to navigate the highs and lows of the business world. When a product/service fails, when funding falls through, or when competitors seem all-consuming, it is grit that keeps an entrepreneur moving forward, learning from failures, and evolving.

 Both have to have The Power of Perseverance!

Perseverance is closely linked to grit, but it really refers to the determination to keep going despite the difficulties and delays in achieving success. For both entrepreneurs and Olympians, perseverance is what differentiates the dreamers from the achievers. We saw Olympians so determined that they came from behind and won gold as underdogs just by their sheer will!

NBC shared stories of numerous challenges that so many athletes faced just to compete in Paris. Having perseverance helps to overcomes tough times, allowing them to bounce back stronger, learn from their experiences, and continue striving toward their goals. The same is true for entrepreneurs. The road to building a successful business is rarely smooth. There will be countless setbacks—financial struggles, sales rejections, and operational hurdles. Perseverance is what keeps entrepreneurs in the game, helping them to pivot when necessary, stay committed to their vision, and keep working towards success, even when the odds seem stacked against them.

 Both need Support!

While grit and perseverance are critical, without a strong support system those pillars would collapse. Behind every Olympian is some type of support -coaches, training partners, team members, family, and friends who provide the necessary guidance, resources, and emotional support.

Entrepreneurs require a solid support system too.  This includes mentors who can offer advice and share their experiences, people who believe in their vision, and family and friends who provide emotional support. Building a business is often a lonely and stressful journey, but having people who believe in you and your vision can make all the difference.

The lesson that I continue to learn over-and-over again is that success (which can be defined many ways) come to those who never give up.  Regardless of your title or goals, life’s journey requires grit to stay the course, perseverance to overcome setbacks and a strong support system to provide guidance and encouragement.

 Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Ways to Work with Jarvis Consultants!

Strategies: We help small to mid-size companies develop business, marketing, and event management strategies.

Diversity, Equity & Inclusion (DEI): We help companies create DEI strategies and approaches that are implementable and sustainable based on their objectives.

Business Coaching: We coach Founders of small to medium size businesses who want to take their organization to the next level.

Project Management: We support companies that don’t have the personnel resources internally; we help them create projects from the development stages to implementation; and, a tactical management process.

New Business Development: We help clients research and explore new business opportunities and/or emerging trends that can be optimized and generate incremental revenue including content.

Let’s talk about your next project and how Jarvis Consultants can support your initiatives;

sonya@jarvisconsultants.com.

www.jarvisconsultants.com

It’s a Family Affair: The Value of Staying in Touch with Reunions

In our fast-paced face-book and Instagram world, where digital communication reigns supreme, the importance of face-to-face interactions, especially for family reunions and gatherings, cannot be overstated. These get-togethers are invaluable, providing unique opportunities for personal connections and a deeper understanding of our heritage. Beyond our family bonds, the lessons learned from these personal interactions extend into our professional lives too, underscoring the significance of in-person meetings in both areas.

My family just returned from a three day Ruff Reunion extravaganza that took place in North Carolina.  We meet every two years (even year date) in a different host state; and, have been doing this for a very long time.  The 2026 family reunion will represent our 50 year celebration!

First hand, I can share that family reunions are more than just social events; they are a celebration of heritage, love, and continuity. In an era where geographical distances often separate family members, these gatherings serve as a crucial reminder of our shared history and collective identity. Nearly 200 people attended the 2024 Ruff Reunion and represented different coasts, the Midwest and the South. The act of coming together, sharing stories, and reliving memories fosters a sense of belonging and emotional support that digital communication cannot replace. It is in these face-to-face interactions that we truly understand our relatives' lives, their joys, struggles, and aspirations, which deepens our empathy and strengthens our bond.

Every event started with prayer and a hymn or two giving God all the glory and offering a platform for intergenerational exchange; where the wisdom of our elders was passed down to younger members with our family’s faith. This exchange is not merely about sharing knowledge but also about instilling beliefs, traditions, and a sense of responsibility towards one another. These face-to-face interactions ensure that the family legacy is preserved and cherished, reinforcing the importance of staying connected with our roots.

As a true-believer in face-to-face events, I can honestly say that the principles and skills displayed during family reunions are equally applicable in the professional realm. In business, face-to-face meetings are crucial for building and maintaining relationships. While virtual meetings and emails offer convenience, they lack the personal touch that in-person contact provides. Face-to-face meetings facilitate better communication, as non-verbal cues such as body language and facial expressions play a significant role in understanding and building trust.

Face-to-face interactions both personally and in business are significant and their importance cannot be overstated. Family reunions play a crucial role in maintaining emotional connections, preserving traditions, and fostering intergenerational bonds. These personal interactions enhance our empathy and understanding, lessons that are directly transferable to the professional realm. In business, face-to-face meetings build trust, credibility, and foster innovation, making them an invaluable asset for professional success.

As we navigate an increasingly digital world and share, it is essential to recognize and cherish the unique value of in-person events, both in our family and business activities. While it’s a family affair, the real point is there is value in staying in touch whether it’s a reunion or a tradeshow!

 Ways to Work with Jarvis Consultants!

Strategies: We help small to mid-size companies develop business, marketing, and event management strategies.

Diversity, Equity & Inclusion (DEI): We help companies create DEI strategies and approaches that are implementable and sustainable based on their objectives.

Business Coaching: We coach Founders of small to medium size businesses who want to take their organization to the next level.

Project Management: We support companies that don’t have the personnel resources internally; we help them create projects from the development stages to implementation; and, a tactical management process.

New Business Development: We help clients research and explore new business opportunities and/or emerging trends that can be optimized and generate incremental revenue including content.

Let’s talk about your next project and how Jarvis Consultants can support your initiatives;

sonya@jarvisconsultants.com.

www.jarvisconsultants.com

"JUST DO IT" - My 3 Thoughts on starting a new business...

Just Do It is the famous tagline that Nike uses for its brand. “The best way to get started is to quit talking and begin doing” a quote from Walt Disney is essentially the same sentiment. This attitude cuts to the core of who/what entrepreneurs represent. It’s hard to “just do it” or to even “begin doing”; but small business owners are energized by the task. It’s true that starting a business can be overwhelming and exhausting but it can also be energizing and exhilarating all at the same time.

Sara Blakely, Founder and CEO of Spanx once said on LinkedIn "...The important thing is that you keep going. Believing in yourself and pursuing your dreams/ideas is not for sissies, that's for sure. The ups and downs are real (and I'm not even talking about your own mental ups and downs). I'm talking about the daily sometimes hourly, ups and downs in an entrepreneur's journey. Mindset is everything..." While our companies' valuations aren’t the same it is assuring that the emotions, challenges, and experiences are very similar for most entrepreneurs.

So, if you’re thinking about taking the leap and going out on your own, here are 3 tips that I wish I had:

#1 - Do Your Homework! When you think you’re prepared, do more! Have a solid plan with goals and measurable objectives. Make sure you have money in the bank to pay bills. Be realistic when projecting revenue and expenses; and, make sure you are paying yourself. Small business owners have a tendency to forfeit compensation; and, that’s a recipe for disaster.

#2 - Ask someone you respect to be your Advisor/Mentor. A person that you can run ideas by and absolutely trust to help keep you grounded; and, true to the founding principle of your company’s mission.

#3 Never take a project that you don’t believe in just for the money. It will backfire and no one will be happy. Integrity wins each and every time. It might not seem like that in the moment but it will work out.

Exhale, smile, and recognize your accomplishment in starting your own business. Starting is the first step in your entrepreneurial journey! Good luck!

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Ways to Work with Jarvis Consultants!

Strategies: We help small to mid-size companies develop business, marketing, and event management strategies.

Diversity, Equity & Inclusion (DEI): We help companies create DEI strategies and approaches that are implementable and sustainable based on their objectives.

Business Coaching: We coach Founders of small to medium size businesses who want to take their organization to the next level.

Project Management: We support companies that don’t have the personnel resources internally; we help them create projects from the development stages to implementation; and, a tactical management process.

New Business Development: We help clients research and explore new business opportunities and/or emerging trends that can be optimized and generate incremental revenue including content.

Let’s talk about your next project and how Jarvis Consultants can support your initiatives;

sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Finish Q2 strong (despite summer fever)!

May is ushering to an end; and, we’re getting ready to kick-off the summer with Memorial Day’s holiday weekend and we’re looking forward to the summer here in New England. With that said, the end of Q2 is peeping at us around the corner. Are you ready to finish Q2 strong?

Don’t get distracted with summer fever. There is never a better time than now leading into the summer than to stop, re-evaluate and review your business results with six weeks remaining before the end of Q2. For most solopreneurs, small and even some mid-size business there is still time to make some adjustments to hit your year-end goals.

Here are 3 very specific questions that I ask on a quarterly basis that can certainly be applied now to make sure we are all on track to hit our year-end goals both financially and emotionally.

#1: What is specifically working? For example, what messaging resonated and received the highest engagement? Did we leverage the engagement received; and, what were the immediate results? What are some long-term results that should be expected? Are there best practices that can be replicated moving forward?

#2: What is specifically not working? For example, determine what tactics, activities, and/or projects failed. First, was it measured properly? If not, implement a stronger measurement plan; if measured properly then either adjust the plan or drop the tactics, activities, and/or projects that aren't yielding results to help achieve our goals!

#3: How is your self-care and stress levels? For example, how do I feel? How do the people collaborating with me feel? Are we stressed out over any specific clients or projects? Are we taking care of ourselves and actually "doing" self-care? Are we energized by the work or exhausted? Are we making the small life events like games, award ceremonies, etc. in our kids and loved ones' lives? These are all honest questions that have to be asked often because nothing is worth sacrificing our health or time with our family and friends.

Ultimately, broad-stroke questions should be answered to determine if the business is where you thought it would be right now in your current cycle? If it isn’t, there is still time to make adjustments to hit your mark. Use your insights to date to tighten up the plan moving forward.

More importantly, make sure you take care of yourself and that you're enjoying the experience of running your own business! And, yes try to enjoy the start of summer too! Good luck and stay strong!

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

portions re-posted from “Top of Mind” section from April 2024 JC e-newsletter.

What's your Spring project?

When it starts turning Spring many of us start thinking about Spring projects in and outside of our homes. The warm air and flowers blooming, I believe, contribute to our feeling of trying to "renew" and make things "fresh". NBC News recently reported that consumers are taking a pause on big home improvement projects; and, concentrating on the small stuff. This Spring, I can tell you that I fall into that bucket. (If you remember last year, I documented my husband and I re-building the deck on the back of our house). This year, my Spring project is primarily focused on decluttering my home. While it's not a small project, I certainly am not investing a lot of money. It will primarily be sweat equity and organizational skills that will get us through this year's Spring project.

We don’t have collectibles and a lot of tchotchkes, I have never believed in collecting stuff that collects dust and needs continual cleaning. With that said, we have had three parents die within a five year period; so, we find ourselves with sentimental items and collectibles that wouldn’t have been our choice. Then there’s the sentimental items like my wedding dress which my daughter says she’s not interested in. By the way, did you know there are tons of posts online on how to part with sentimental items? It's nice to have a "go-to" process to help take the emotion out of parting with a sentimental item. Even quality brand-named furniture like Ethan Allan is hard to donate these days to charitable organizations. Everyone wants new which I understand to a point.

There’s no easy way to get through the decluttering process; so, I am turning to the old-school way of doing things by identifying each item as keep, donate, or trash. Plus, I added a category for consignment shops (whether it's for antique pieces or designer clothes) that no longer fit our lifestyle. 

My goal is to be completely done before the first day of summer! Wish me luck and cheers to you and your Spring project too!

This is an upclose & personal post from JC e-newsletter March 2024, #17 . Like to be added to the monthly e-newsletter, just email me at sonya@jarvisconsultants.com.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Is your color a disadvantage?

Recently, in an interview, I was asked this question. In all fairness, the topic was Diversity, Equity, and Inclusion (DEI) in the workplace and specifically the b-to-b home improvement retail industry. I speak on the topic of DEI and facilitate meetings among leadership teams across different industries. I suspect in majority groups they often wonder about my specific experiences and reference points. Some assume that all people of color come from a disadvantaged standpoint; which I have always quite frankly found bizarre and sad at the same time.  Yet, it was refreshing for me that I was asked the direct question.  More specifically, here is the question that I was asked:

You are a person of color. Did you feel disadvantages when working in the home improvement retail industry?

Hmmm. I gave it some thought. Do I feel disadvantages? There are clearly times that I have felt disadvantaged in my life. I will never and neither do I want to be part of the old boys club. The industry certainly has some of that but I am sure most women can say that when referring to the hardware home improvement b-to-b retail industry; or, most likely almost any industry of choice.  Early in my career working in a very majority white and male world, I can say that there were few women in the industry when I was coming up. Now, in the industry there are certainly more women in high-visibility positions who are clearly leading the way in what has been traditionally a “men’s world”. I never complained, I kept focused and moved forward intentionally and purposefully. As you can see it is challenging to answer this question without considering my gender along with the color of my skin because it is who I am. I cannot separate one from the other. That is my opinion and perspective as not only a person of color but a woman. 

It is not a negative but rather an observation of a reality. My reality.  And, if there is one takeaway from DEI it should be that you cannot deny people their feelings.  You can try to understand it or not but you cannot deny it.  There are certainly fewer high level executives of color in the industry. I am sure everyone can think of someone but that is probably the issue, right? There are so few that you can name each person.

Reflecting on this question, I can honestly answer that I did not necessarily feel disadvantages but I certainly, at times, felt alone. I am/was forced to create my own feeling of belonging. Many people in the industry welcomed and embraced me. I have made some amazing friends who are colleagues, clients, or partners. And, I value these encounters and relationships. Yet, the disadvantages rears its ugly head when you look around the board room and there is no one that looks like you; you walk a retail store (for work purposes) and there are no customers that look like you; you walk a show floor and there are few attendees that look like you.  You show up in the office and there are so few that look like you.  We all want to feel like we belong.

Life has taught me the lesson to wear my uniqueness with confidence because I am thankful, grateful and beyond blessed for who I am and who I have become. So disadvantages, no, not necessarily; but, the feeling of being alone professionally, sometimes, yes.

 Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

DEI: Top 3 Tensions/Challenges

Diversity, Equity and Inclusion is a real business strategy that is not just about creating a plan and implementing it.  It is essential that the plan is sustainable long-term regardless if there is a change in leadership, and/or policies. It has to represent the cultural essence of the company. It cannot be seen as a silo.  Silos are not sustainable. If you plan to embark on this change it has to be with the focus that the corporation reflects the true essence of being diverse, equitable and inclusive.  The company culture also has to be ready for the tensions that can pose as obstacles, but every hurdle can be overcome by anticipating and executing a plan that takes these tensions in consideration.   

I believe, and many of you out there too, that the benefits outweigh the negatives. There are always disadvantages to everything when you look at all sides. I think the question is does the benefits outweigh the disadvantages?  Unequivocally, my answer is yes. There are clearly tensions that a DEI strategy can expose within an organization.

Here are my top 3 challenges of developing, implement and assuring that the DEI approach is embedded and sustainable within the company’s culture. I call them the DEI Tensions:

#1 on my list is PUSH BACK from Employees – many employees already feel like they are stretching trying to achieve the company’s goals.  Now, DEI is added and not only does effort have to go into its success but so does a positive attitude.  Many push-back because they feel like they do not have the time, energy for the additional effort or the positive attitude needed to make this approach successful.

#2 on my list is MEASURING DEI’s effectiveness.  A lot of thought needs to go into measuring the effect and making sure it aligns with the strategy, objectives and goals.  It is not a one solution fits all approach.  New measurements tools and guidelines may be needed.

#3 on my list is that undoubtedly BIASES will emerge within the organization.  It is not intentional.  Most of us do it.  We all like being around people that are more like ourselves which is the opposite of being in a diverse, equitable and inclusive environment.

This change is not easy but it is doable. Your DEI plan and implementation will forever change the culture of the company.  It will take instituting new policies, training and developing your people along the entire journey. Then measuring, measuring and measuring; and, evaluating, course correcting and then measuring again when needed.

So if you are considering this journey; or, you have already started it these tensions are normal that you are experiencing.  Your company and employees will get to the other side reaping the benefits. Ultimately, companies undertaking this cultural change will see happier employees, better productivity and increased profits. It has been studied and proven to be true; so, expect some tensions, experience it, plan for it and move past it.  Your company and employees will be better for it!

 Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

5 Top Benefits of Diversity, Equity and Inclusion (DEI)!

I just completed an interview with Rainer Strnad, Managing Editor of DIY International Magazine about Diversity, Equity, and Inclusion (DEI) here in the States.  Believe it or not, many around the world think we’re leading with this corporate initiative; and, I’m not sure about that notion.  Mainly because I’m not sure how we realistically stack up with other countries when it comes to real data measuring diversity up and down corporations.

Riner Strnad, Managing Editor, DIY International Magazine

I especially feel (it’s my opinion) that here in the United States, a major turn of events happened in June of last year that has affected DEI, its attractiveness and approach for many companies; and, that is the Supreme Court ruled 6-3 to end affirmative action specifically related to colleges and universities.  They may no longer factor race into admissions. And, while it’s a different category (universities not corporations) I do feel that it sent a clear message to leaders and boards across our country that might have been attempting to make their companies a little more diverse.

Like most strategic initiatives to be done successfully it has to be done from the top to add credibility; and, it doesn’t necessarily mean that the CEO has to be a non-white male but surely there are qualified diverse candidates that can serve on the c-suite team offering cultural perspectives and/or point of references.

If you look at the Top 50 Fortune 500 companies there are less than 15% that represent a diverse category; and, when you look at the hardware/home improvement industry (the industry I grew up in) including independently owned hardware stores diversity at the very top is on the shoulders of very few.

I have facilitated a number of these DEI strategic initiatives.  The clear aspect is that the CEO has to be leading the charge.  Leading means talking about diversity, promoting diversity, embracing different cultures; and, yes putting policies and procedures in place that help make the organization accountable for its DEI approach.  Employees need to rationally, emotionally and intellectually understand the company’s DEI goals and why it not only makes it a better workplace but that it makes the company that much more financially viable.

Here are my top five benefits that I believe companies will receive for incorporating DEI into its infrastructure and thereby adding substantial value to companies:

 1.      Different Perspectives – Different people offer different perspectives.  Different perspectives lead to more creativity; better problem solving and decision-making.

 2.      Increased Innovation – Bringing together people with different reference points and experiences creates the ability to create innovation; to develop unique and useful approaches, products, services, etc.  It certainly sets you a part from your competitors; your customers see you as different and you undoubtedly lead the way.

 3.      More Profitability– your company becomes more financially health.  It is proven and measured that companies who are more diverse increase their profits.

 4.      Better Reputation/Optics – your customers see you in a better light.  You attract diverse talent.

 5.      Valued Employees – when employees feel valued and a sense of belonging they inherently stay longer at companies.

I do think that even the companies that have the best intentions probably fall short.  The good news though is that they are trying to create a workplace culture that is diverse, equitable and inclusive.  DEI is not just a one-time shot.  It has to be woven into the fabric of the organization and employees up, down and sidewise have to be vigilant and making sure that it is true, authentic and exhaling the mission of the company. 

If you need help in starting the DEI conversation, course correcting a DEI strategy or coaching through DEI tactical implementations, please send me an email at sonya@jarvisconsultants.com and #letstalk.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

"B" is for belonging...

As kids we grow up wanting to be part of a group, wearing the same kinds of clothes; liking the same things; and, the same types of people. As we move forward to college we want to be different and display our uniqueness that we’re not just one of the group. Regardless of the life cycle, as we develop emotionally one thing remains the same…we all want to Belong.

Notre Dame Fairfield High school

As kids we grow up wanting to be part of a group, wearing the same kinds of clothes; liking the same things; and, the same types of people. As we move forward to college we want to be different and display our uniqueness that we’re not just one of the group. Regardless of the life cycle, as we develop emotionally one thing remains the same…we all want to Belong.

For those of you who frequently ask the question if “feelings” matter and whether or not “value” and/or feeling “valued” matters. I invite you to read this article and ask yourelf those questions again.

Notre Dame Fairfield high school showed one basketball player what it means to belong. This is surely the clearest and most recent example I have experienced in putting the “B” in DEIB for Diversity, Equity, Inclusion and Belonging.

Enjoy the read and ask yourself how can you help someone feel like they belong?

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Celebrating 10 Years in Business! Top 10 Lessons Learned:

This month Jarvis Consultants is celebrating its 10th year in business. It’s a credible milestone that came super quick. It seems like just yesterday that I took that huge leap of faith and left my corporate job. Yes, I left. It was my choice and I haven’t looked back; other, to think I should have done this earlier.

Here are 10 lessons that I learned in the last ten years of building my business. 

1. Build and Nurture Relationships. It matters; relational supersedes transactional every single time.

2. Be Bold and Push Forward.  Believe and know that no matter what it will be okay.

3. Lift Up Others. Encourage others and it will surely pick you and your business up.

4. Choose Wisely. You now have choices since you run your own business. You don’t have to work with people that you don’t like, don’t respect; or, that you can’t be your genuine self. Know when to walk away.

5. Accept Help.  There are good people out there willing to help coach, guide and refer. And, remember sometimes a break comes from a complete stranger.

6. Be Grateful.  Appreciate your clients and every piece of business.

7. Do Your Part. Follow-up, follow-up and then follow-up some more. No response doesn’t mean no. But when they say no that does mean no!

8. Be Transparent and look for transparency. Some people aren’t transparent in their business dealings. Make sure you’re picking up on what they aren’t saying or doing too.

9. Never ever rely on anyone; it’s your business not theirs.

10. Be authentic, always.  Stay true to who you are even in your most vulnerable moments. Stand tall!

I am committed and thankful for my clients. I value my time; and, believe I am in a better position to positively contribute to the world, my community, my family, and myself as an individual striving to grow and give back each and every day. 

Thank you for your ongoing support and I am looking forward to entering the next decade with each of you!

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Do you return merchandise purchases?

Do you know that the average retail return rate is 16.4% for eCommerce and 16.5% for in-store purchases? In 2022, consumers returned $212 billion in merchandise from online sales and $603 billion from in-store sales. I happen to be extremely comfortable making purchase returns if the merchandise doesn’t work for me.

It doesn’t matter if I purchased the items in a brick and mortar store or online. It doesn’t help that online shopping has become super easy for returns. I will confess that there are times out of convenience I order two sizes knowing that one will be returned. I know that online retailers hate this and it’s embarrassing to admit; because I know the retailer’s backend consequences but my consumer tendencies overcome me.  

I have had a couple of purchase return experiences worth sharing these last couple of months:

First, like most I am a PRIME member and I am comfortable ordering and returning with a reason. I know I will not be charged. Last month, I ordered a headboard for my daughter’s bed from Wayfair. It didn’t work. My husband packed it in the original shipping materials.  I processed the return. And, guess what? It cost me a whopping $40+ to ship it back. Note to self: stop shopping at Wayfair. Really, that was my mental memo to self.

On another note, I returned a purchase I had made from Ulta Beauty. I literally didn’t take it out of the bag because my daughter already had the product. It was not makeup or a beauty product rather cloth rollers. I returned it in-store where I bought it and the cashier broke open the box and proceeded to take the merchandise out and put it in a bag to return it to the vendor (I guess). I was shocked.  I literally didn’t open the package. What a waste! I shop other places and I know that they put returned merchandise back on the floor.  My note to self, don’t buy anything at Ulta Beauty unless I am 110% sure that I’m going to keep it. Honestly, I just couldn’t stomach seeing the waste.

Both of these experiences have me adjusting my shopping behavior. I am definitely more intentional about whether or not my purchase is a keeper before I buy it. I'm stretching myself because it's never good to get too comfortable at doing anything, not even returning purchases.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Part II: Do these 10 things when you know someone has breast cancer.

I have been blinded by pink this month in recognition of October as Breast Cancer Awareness month. I am sure you have been too. While women are predominately affected by breast cancer it does also affect men. Richard Roundtree died yesterday, October 24, 2023. He is best known for the character he played called “Shaft”. He was 81 years old. Many people don’t know that Mr. Roundtree was diagnosed with breast cancer in 1993 and had a double mastectomy. He didn’t die of breast cancer but his passing during Breast Cancer Awareness month doesn’t go unoticed; and, I am specifically calling out men here. Take note, do breast examinations and don’t let anything that doesn’t seem right go unchecked.

In honor of Breast Cancer Awareness Month, Sonya’s Blog tackles a two part series that will cover the Do’s and Don’ts in supporting a loved one through diagnosis, treatment and recovery.  Earlier this month I published the first part of a two part series in Sonya’s Blog entitled Part I: Don’t do these 10 things when you know someone has breast cancer.

Here is Part II: Do these 10 things when you know someone has breast cancer. And, these days it’s unfortunate that we always know someone who knows someone. So, if you don’t know someone directly perhaps when a family member or friend is talking to you about someone that they know who has been diagnosed, you can offer some advice.

While I’m not the resident expert, I do have first-hand experience with a breast cancer diagnosis back in 2000. I am thankful, grateful and beyond blessed that is why I support others going through this journey and offer personal and up-close tips to help remain positive through-out.

Someone close to you has been diagnosed with breast cancer. 

Do these 10 things!

#1 Do Listen - there are no words; so, just listen.

#2 Do be Empathetic - you know the saying “there by the Grace of God go I”.

#3 Do Support - with encouraging texts, notes, treats, etc.

#4 Do Provide - a meal, a ride to/from treatment, a walking buddy.

#5 Do Connect - don’t ghost because you’re uncomfortable remain in connection.

#6 Do Remember - when it’s an important day like surgery, treatment, check-up, anniversary.

#7 Do be Aware - pick up cues how your “someone” is feeling both mentally and physically and respond accordingly.

#8 Do go Beyond- to make them feel special and loved during this time.

#9 Do give Grace - overlooking those times that are insensitive or hurtful.

#10 Do Celebrate - each and every milestone!

As this month comes to end and whether you’re wearing pink or being blinded by pink; please know wearing the color pink is the first step in solidarity in creating breast cancer awareness but it doesn’t stop there. You have the power to know some Do’s and Don’ts when someone close to you has been diagnosed with breast cancer. Use the ones that work for you, share others but know that we have the opportunity to offer support and healing in our approach to those who we love and/or know have been diagnosed with breast cancer.

For all of you receiving a breast cancer diagnosis; and, those of you going through treatment, I see you and I have been there too.  Stay strong, focus on you and you will move forward!

Interested in hearing about my journey?  Here are additional posts from Sonya’s Blog over the years.

Healthy and Blindsided…

I was running for me…

October is breast cancer awareness month: My Breast Cancer Journey:  Post III

October is breast cancer awareness month: My Breast Cancer Journey: Post II

October is breast cancer awareness month: My Breast Cancer Journey Post

Walking with my friend on her journey…

Part I: Don’t do these 10 things when someone has breast cancer.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Part I: Don’t do these 10 things when you know someone has breast cancer.

October is Breast Cancer Awareness month developed to help spread the word. Breast cancer is the leader among cancer related deaths among women affecting 1 in 8 women the United States as reported by Breast Cancer Prevention Partners.  Varying risk of breast cancer depends on a number of different variables; and, let’s not forget that men are affected by breast cancer too just not at the rate of women.  With that said, Breast Cancer Awareness month is important to spread the word because we know that early detection of breast cancer saves lives.

Many of you know that I battled breast cancer many years ago; and, that I have had a number friends that have battled breast cancer too.  I have participated in support groups; some ran by big organizations and some smaller self-selected support groups.  I have been the recipient of group support and the supporter.  So, I have experienced both sides.

Think about it, I’m sure that you don’t have to cast your network too wide to know of someone who has battled or is currently battling breast cancer.  Unfortunately, while it is a common disease when being told about a loved one, friend, colleague or acquaintance’s diagnosis we can make insensitive comments.  We need to just pause before we react after someone we love or know tells us that she has been diagnosed with breast cancer.

In honor of Breast Cancer Awareness Month, Sonya’s Blog will tackle a two part series that will cover the Do’s and Don’ts in supporting a loved one through diagnosis, treatment and recovery. 

Someone close to you has been diagnosed with breast cancer.  Don’t do these 10 things!

#1. Don’t interrupt while the person is sharing the breast cancer diagnosis.

#2. Don’t ask a lot of questions; honestly, she probably doesn’t have a lot of answers.

#3. Don’t tell the person why you think it’s her fault that she has breast cancer (i.e. diet, using deodorant, eating red meat, not drinking enough water or any other theory that you have adopted).  It’s your theory.  Keep it to yourself!

#4. Don’t feel sorry for the person.  She is telling you for your support not your pity.

#5. Don’t cry more than her.  At that point, it becomes more about you.  Sure you’re upset, but it’s not you and now you’re making it about you and your fears.

#6. Don’t tell her horror stories of the people that you know died of the disease.

#7. Don’t ask her how she’s feeling after a chemo treatment, surgery, radiation or any other procedure; just assume not great.

#8. Don’t ask her to see or touch her bald head, breast implants, scars or anything else personal on her body.

#9. Don’t push her to do things she did pre-treatment; she would if she could and it will take time.

#10. .  Don’t tell her business to others.  If she wants them to know, she will tell them.   

All of the above “don’ts” seem insensitive and like easy asks, right?  Believe me, you would be surprised what people say to people going through a breast cancer battle.  So next time, you have the privilege of being in the presence of a “warrior”, pause and let her do all of the talking because there are no words other than Sonya’s Blog: Part II “Do these 10 things when you know someone has breast cancer” coming October 19, 2023.

For all of you receiving a breast cancer diagnosis; and, those of you going through treatment, I see you and I have been there too.  Stay strong, focus on you and you will move forward!

Interested in hearing about my journey?  Here are additional posts:

Healthy and Blindsided…

I was running for me…

October is breast cancer awareness month: My Breast Cancer Journey:  Post III

October is breast cancer awareness month: My Breast Cancer Journey: Post II

October is breast cancer awareness month: My Breast Cancer Journey Post

Walking with my friend on her journey…

Who have you impacted with your words?

You never know when a moment and a few sincere words can have an impact on a life."

Zig Ziglar

When you read a quote like that you always think about your leadership roles; and, the people that you are managing; or a coach can think of a player; a teacher a student; parents their child; but, honestly this quote, for me, refers to every single word that is uttered out of our mouths. It can be a brief interchange with the Starbucks Barista, Car Wash attendant or the Retail Cashier. In any event, if you haven't figured it out by now (and I confess that I am still trying to figure it out) every single word matters. I try to teach my teenage daughter that every single day.

Words can also impact someone negatively when we say something "in the moment" or when "venting" that is spoken or texted that can be hurtful. There are always two sides of the coin. I have been on both; where I have found out that my words were encouraging - even inspiring; and, where I have spoken/texted hurtful words too; and, had to self-reflect and apologize.

The encouraging side of the coin:

It happened to me. I had to go back "home" to Ohio for a family funeral. I was briefly chatting to a dear family friend that had virtually known me all of my life. I had not seen her for years. She had gained a tremendous amount of weight over the years . We were talking and she was complaining about her weight gain. She said she was trying to lose the weight and it just wouldn't come off. I asked her if she still drank soda. She said yes, I suggested that she give it up and see what happens. Honeslty, I totally forgot about that conversation; and, never thought about it again.

Fast forward to July 2022 nearly three years later, I went back "home" to Ohio for a big family gathering that was for fun not a funeral; so, quality time with family members and friends happened.

I saw my family friend and she looked fabulous. Most of the excess weight was gone. We hugged and started talking. I asked "how did you do it"? She said "it was you. I listened to you and gave up soda." That was an "ah ha" moment for me. One suggestion in a quick conversation helped to change someone's life! Most importantly, it was a privilege to learn that my words had an impact on her life. I recently saw this family member this past July 2023 and she is continuing to eat well and is at a healthy weight. I am super happy for her.

The hurtful side of the coin:

Recently, I was venting with a friend over text and I responded with hurtful words about a mutual friend. Inadvertently, the mutual friend received the text. The words were hurtful and there is no excuse. The meaning was the truth. I thought about my actions. I love this friend but in the heat of the moment and my angrily typing fingers, I hurt her. It was wrong. I composed a more thoughtful expression of how I felt along with a sincere apology to this friend.

As we live day-to-day and strive to positively impact lives of others; it's also important to pause to recognize when our words have negatively impacted someone too. Being aware of the wrongdoing, admitting it and apologizing puts us back on the right track. Those actions too, will undoubtedly, be impactful.

Both of these encounters are life lessons. Lessons that I keep learning over and over again and it slaps me in the face that words matter and people listen! What are you saying? Is it encouraging, inspiring and/or lifting someone up? Or is it hurtful? Either way, be aware, recognize it and understand that our words impact others in ways we will maybe never even know.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

September is Suicide Prevention Awareness Month:

"We all need to be aware of what's going on with the Z's. They are our future, we need to do everything we can to help and the first step is awareness. Let’s all be aware of the signs for help." Sonya Ruff Jarvis

September has been designated as Suicide Prevention Month to help build awareness around ways to PREVENT suicide. Suicide is the second leading cause of death for young people. Every 90 minutes a teen or young adult dies by suicide; and, for every death there are 15-25 additional attempts. These statistics come from the Columbia University Department of Psychiatry division of child and adolescent psychiatry. The source is credible and the stats are real.

Did you know there are ways you can help prevent suicide? The 988 Suicide and Crisis Lifeline has created at #BeThe1To campaign. All of the following suggestions and tips are directly from The 988 Suicide and Crisis Lifeline campaign #BeThe1To:

1. Ask & Listen - be open to talk about suicide and really listen to the person.

2. Be There - be pesent and unconditionally support the person.

3. Safety - keep the person safe; and/or make sure there is a safety plan.

4. Connect - connect the person to support and ongoing resources.

5. Follow up - don't forget about the person; make sure you follow -up and see how he/she is doing!

Just like we discuss difficult topics like sex, drugs, alcohol with our children, I believe we should also have conversations around suicide. While it may not be for your child, what about your child's friend who is struggling? It is our responsibility to teach our children what to look for and to share with parents and/or a trusting adult if they see and/or feel that something just isn’t right. Like, 988 Suicide & Crisis Lifeline there are other really great suicide prevention organizations like The Jed Foundation.

The JED Foundation was started by parents who son died by suicide in college. They have a wealth of information and resources to support and protect the mental health well-being of teens and young adults; including, in-school programs for both colleges and high schools.

As Giving Tuesday,*(the Tuesday after Thanksgiving) approaches please consider donating to these two great organizations. They are doing great work spreading awareness around suicide prevention; because it can be prevented but we first have to know that emotional distress exist in our loved ones and friends.

*Jarvis Consultants nor Sonya Ruff Jarvis has no connection to these organizations other than recognizing the meaningful contribution that they are doing to help teens and young adults.

Sonya Ruff Jarvis is a Business & Marketing Consultant; Content Creator & Connection-Maker; Thought Leader & Industry Expert and Book Author & Entrepreneur. Areas of expertise include: Retail; Marketing; Diversity, Equity & Inclusion (DEI); and Human Resources. Sonya has been a part of the B2B retail industry for more than 30 years. Interested in Sonya’s books?  They can be found on Amazon or get an author autographed copy at www.jarvisconsultants.com. 

Let’s talk about your next project and how Jarvis Consultants can support your initiatives; email sonya@jarvisconsultants.com.

www.jarvisconsultants.com

Walking with my friend on her journey…

Life-Long friends building memories…

Last year this very same week I was on a family vacation in Baha Mar and received a call from one of my longest and closest friends. She wanted to let me know that she had just received a breast cancer diagnosis. She had walked with me 23 years prior when I went through the same diagnosis. Like everyone, hearing a diagnosis of cancer, there are so many emotions and my friend’s response was no different.  What was different for her? She was surrounded by brothers and sisters-by-choice who had gone through different diagnosis and/or challenges through the years; and, not only survived but thrived by the grace of God.  Most importantly, for my friend, she is grounded in her faith.  This helped Ching’s journey through this season of her life to be so much more hopeful for a positive outcome.

Like I said before, my friend Ching walked with me through my diagnosis, treatment and recovery 20+ years ago; and, now she was asking me to walk this journey with her.  I was happy to be present by listening, praying, advising and just being available to her.  Early on as a symbol of the difficult walk ahead together, she sent me a package.  It was a super huge box but inside there was a simple pair of slip-ons from All Saints with a note to help prepare us and memorialize this period in both of our lives.

I relied most on the following two biblical scriptures through-out my life. Many of you know that my day-to-day verse is Romans 8:28. It is included on my personal signature as a reminder.  It says “And we know that in all things God works for the good of those who love him, who have been called according to his purpose”.  For my diagnosis, treatment and recovery journey, I clung to: John 11:4 “This sickness will not end in death.  No, it is for God’s glory so that God’s Son may be glorified through it.” When I tell you that verse was in my head, in my prayers and on my lips; but, 20+ years later I would truly gain an understanding of the meaning of that verse.  This past year throughout Ching’s diagnosis, surgeries, treatment and now recovery she surely “glorified God through it”!  It was an awe-amazing experience to walk with my friend, see her administering God’s faith to the doctors, nurses and all of those around her with true joy.  It’s not to say that she wasn’t human and afraid but each time fear crept in, God would “assure” her again.

Ching praised his name with confidence, cheer and a sense of humility that only comes from the great I AM.  She claimed it as an “Amazing Season of Proclaiming God’s Goodness to Wear HIS Victory”. 

All I can say to that is Amazing Grace, my friend, Amazing Grace!

I encouraged Ching to keep a journal because perhaps she would want to share this time of her life with others; letting them know that God’s glory carried her through and that it would carry them through whatever journey they faced ahead too.

Last month, Ching Chuang-Chow published “BRIDGE, The Power of God’s Vanishing Point.”  She shares her complete journey of rising above her human fears and embracing “the foundation of biblical understanding and how Jesus’ character was shining bright over her ‘bridge’ to her ‘vanishing point’”.  For those of you who don’t know, because I surely didn’t, vanishing point is used as an architectural term.  Ching is an architect. 

BRIDGE, The Power of God’s Vanishing Point, Ching Chuang-Chow published by Enhanced DNA Publishing

The brothers and sisters in Christ who Ching chose to be close to for so many years were asked to walk this journey with her.  To pray, to encourage, to inspire and to just “be” for her.  She asked Ruth E. Smith, Stacey Lim, Caleb & Megan Pierce, Christine Mok and me to contribute a chapter to her book; along with her young adult son, Jordan Chow.

If you’re on a journey that you’re struggling to walk through, can’t catch your breath and have no one to truly lean on to walk with you please consider reading BRIDGE: The Power of God’s Vanishing Point.  It will inspire you to finish your journey with confidence. Enjoy the read!